We will clean over 1 Million Square Feet of Carpet this year. (2012) because we do a Great Job and Have Great
Prices!
So your about to call us to ask us what we charge, I have to tell you that the best thing for you to do when
asking for a price for our service is to allow us the time to come to your home or office and let us perform our
"Cleaning Audit". We will make an appointment that is easy for you and your work and family schedule. We offer this
service in the evenings and also on the weekends if required, And it's FREE and most if the time we can set up an
appointment to do both the Cleaning Audit and the Actual cleaning at the same time!
You may think "But why can't I just get a price over the phone?"
We could do that but it would be just "guessing" at a price and the amount of time needed to do the work that is
required, You see, without looking at a job to evaluate the entire situation, how do we know how much time it will
take to complete? How much solutions will be needed? How much labor is required? All houses are not alike. Even 2
houses right next to each other can have completely different traffic patterns, stains, furniture to move and the
home owner can have completely different concerns for us to address. This all takes time and I do not want to guess
at a price and make a bad guess. This can cost you extra money, and maybe cause a scheduling problem for us. If we
Guess that a 2 room job will take one hour to clean and when we arrive ready to clean and look at the job for the
first time, we discover that with all things considered and all that is needed to be done the job will take us 1.5
hrs to complete. This will hurt our schedule. We do not want to rush, we want to have all the time needed to get
the job complete the proper way.
Some companies offer a price over the phone!
Be Careful of Bait and Switch!
Bait and Switch in the Carpet Cleaning Service Business
A sales tactic in which a bargain-priced item is used to attract customers who are then encouraged to
purchase a more expensive similar item.
"Bait and Switch" is used in many aspects of the service and sales industry. Whether it’s automobile commercials or
sales ads for your local appliance stores, it’s a practice the public deals with daily. Many unethical carpet
cleaning companies would have you believe that carpet cleaning is cheap. Although having your carpets
professionally maintained on a regular basis can save you money over time, the process of professional carpet
cleaning itself requires very expensive equipment used by certified and experienced personnel. Below we have listed
a few tactics that are commonly used in the carpet cleaning industry in order to get a foot in your door.
1. Coupons, Coupons, Coupons....and more coupons
We see them in our newspapers and mailboxes every single day. Although coupons are a great marketing tool, watch
out for those that seem too good to be true. If a coupon is offering to clean your whole house or several rooms for
one low price, beware. The price usually represents the minimum amount they will charge for undersized rooms.
Sometimes it doesn’t even include the detergent. Have a large room or a carpet that’s actually dirty? Well, that
will cost you more!
2. Dual Process Cleaning
Many companies will bait consumers with a low price over the phone, only to try and sell them on a more expensive
dual process cleaning when they arrive to your home. The ploy is: you can get their basic cleaning for the price
quoted on the phone, or you can get their "Super Duper Deluxe Cleaning" for a price that is probably nowhere near
the original estimate. When calling for estimates, be sure to ask if they offer different cleaning packages and the
prices of each. They’ll often be called something like "Our Clean, Cleaner, and Cleanest Packages". I guess the
idea is, if you don’t pay them what they want, they’re only going to, "kind of" clean your carpet. A good carpet
cleaner will do a deluxe job for every customer, not just those that give in to pressure tactics.
3. Free Carpet Protector
Stain resistors and fabric protectors such as Scotchgard™, and Dupont Teflon® are a great way to be sure your
carpets maintain their appearance after a professional cleaning. However, they are not cheap. Currently a gallon of
professional grade Scotchgard costs well over $100.00. Beware when a carpet cleaner is trying to bait you with a
promise of free Scotchgard. It’s very unlikely they would just give it away, which means they’re probably just
spraying water. Furthermore, some types of carpeting, including most Berbers, can actually be damaged by applying
fabric protectors. Fabric protectors should cost anywhere from 20 to 25 cents per square foot. If a carpet cleaner
insist they are giving it to you for free, ask them to let you watch them mix it and see what their reaction
is.
4.Charging by the area
Although there are many carpet cleaning companies that give quotes over the phone based on "areas" , some of them
have ill intent. Here’s how it works: a consumer calls to get an estimate for a living room, dining room and a
hall. The company tells them about a special they have for (3) rooms for $99.95. That sounds like a good price
right? It is.....until they get into your home. What they fail to tell you on the phone is a room is any area under
150 square foot. Since your living room is 250, they’ll have to charge for another room. Oh, and since your hall is
"L" shaped, that’s going to count as (2) areas as well. And by the way, that coffee spot you have in the dining
room, that’s going to require a pre-spotter to get that out and that’s going to be an additional cost too. Do you
see where this is leading? Always insist on an estimate in writing!
We are willing to come to you home and meet you and take the time to see what you need cleaned.
This is all at our own expence and you will NOT BE CHARGED ONE PENNY.
Please Call us because we are ready to answer any question you may have.
You will get the Best Possible Job, For the Best
Possible Price!
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